Refund Policy

Your Right to Change Your Mind

You have the right to return products within 14 days of receipt. Follow these guidelines for a smooth process:

1. Return Notification and Timeline

• Notify us of your intent to return within 14 days of product receipt.

• Return the products to us within 14 days of notifying us.

2. Postage and Refunds

• Receive a refund for standard postage paid for order delivery.

• You’re responsible for return postage costs.

3. Product Condition and Packaging

• Products must be returned in their original condition.

• Keep blister packaging intact; breaking hygiene seals voids return.

How to Return

• Email eternallabs@outlook.com with your cancellation notice.

• Include name, address, order details, phone, and email.

Damaged and Faulty Product

• Contact us if you receive damaged or faulty products.

• We’ll send a replacement free of charge.

Refunds

• Refunds processed upon receiving returned products.

• Allow up to 10 working days for refund processing.

• Refund credited to the original payment card.

Refund Exclusions

• Broken hygiene seal or blister pack prohibits return.

• Reasonable inspection allowed, but used products cannot be returned.

• Exception: damaged or faulty products.

Note: Follow these guidelines for hassle-free returns. Contact eternallabs@outlook.com for queries.